Problem: High food costs and inconsistent dough quality.
Action: Developed new dough recipes, trained staff, and renegotiated supplier contracts.
Result: 12% cost reduction and improved margins within six weeks.
Problem: Average ticket size was too low.
Action: Installed a gelato corner, created a combined menu, and trained staff on upselling.
Result: 18% increase in average ticket value within two months.
Problem: Multiple locations opening at once without clear processes led to repeated mistakes.
Action: Built a full SOP set, trained kitchen teams, and implemented cost control tools.
Result: Standardized openings, fewer errors, and a 15% margin improvement in the first quarter.
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